These general conditions (" Terms ", " Agreement ") apply between you and VOYD AB, org. no. 559044-0631, Universitetsallén 32, 852 34 Sundsvall, Sweden (" we ", " VOYD ") when you as a viewer use VOYD's streaming service (" VOYD Play ") for the purpose of viewing content made available on VOYD Play (" the Service "). Viewers in these Terms refer to you who use your account on VOYD Play to, in exchange for payment, watch content made available on VOYD Play.
The Terms constitute a legally binding agreement between you and VOYD that governs your use of the Service. We therefore recommend that you read the Terms and Conditions carefully.
Please note that separate terms apply between you and VOYD when using VOYD Play as a content creator.
1. GENERAL
To use the Service, you must accept these Terms. If you do not accept the Terms, you do not have the right to use the Service. If you use the Service in violation of these Terms, VOYD may have the right to limit your access to VOYD Play and/or the Service and to suspend your account and in some cases be entitled to compensation from you.
To use VOYD Play, you must be at least 18 years old or otherwise old enough to enter into a legally binding contract under the law of your place of residence.
A guardian can set up an account for a child under 18 years of age, but then becomes a contractual party to VOYD and is then responsible for ensuring that all activity that takes place from the account is in accordance with these Terms. You may never use the Service if it is prohibited or if you otherwise do not have the right to use the Service according to the law in force in the country where you are domiciled.
2. MODIFICATION OF TERMS
VOYD has a unilateral right to add or make changes to these Terms. VOYD will notify you of any additions or changes to the Terms by keeping updated Terms available on VOYD Play for your approval. You accept and agree to any additions and changes to the Terms when you agree to the updated version of the Terms, which will then be effective from the date specified in the updated Terms. In order to continue using the Service, all updated Terms must be accepted. The Terms that apply when certain content is uploaded or otherwise made available on VOYD Play will continue to apply with respect to that specific content as long as the content is available on VOYD Play.
3. START ACCOUNT ON VOYD PLAY
In order to use the Service, i.e. watch made available content on VOYD Play, you need to create a user account. Your user account on VOYD Play is the same regardless of whether you use VOYD Play as a content creator or viewer, or as both a content creator and viewer. Please note that it is very important that you provide accurate and complete information when creating an account. You are responsible for keeping the contact information on your account up to date at all times.
The account is personal and may not be transferred. It is of the utmost importance that you keep your password secret and that you use it in a secure manner. You are responsible for all activity that occurs from your account. VOYD may terminate or freeze your account to protect you, VOYD or third parties from identity theft or other fraudulent activity.
4. YOUR OBLIGATIONS WHEN USING VOYD PLAY
4.1 General about your commitments
Your account on VOYD Play may not be used in violation of these Terms. If you become aware that your account is being used in violation of these Terms, e.g. through breach of security regulations or unauthorized use of your account, you must immediately notify VOYD in writing.
By creating an account, you agree that you are solely responsible for all activity that occurs using your account.
When using VOYD Play, you undertake the following:
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not to distribute any of the content on VOYDPlay, except as otherwise permitted through, for example, VOYD Play's sharing functions,
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not to change or tamper with any part of VOYD Play or the Service,
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not to access the content of VOYD Play in any way other than through the video player permitted by VOYD Play,
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to not in any way contribute to interfering with the functions of VOYD Play or in any other way limit the use of VOYD Play,
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not to upload, post, email or otherwise send or transmit any material designed to interfere with, destroy or limit the functionality of any computer program or any hardware or telecommunications equipment associated with VOYD Play, including any software viruses or other computer code, files or programs;
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not to use VOYDPlay for commercial purposes, by for example selling access to VOYD Play or to advertise or market products on VOYD Play, unless these functions are provided in the Service,
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not to collect information about other users of VOYD Play for the purpose of mass sending spam and junk mail or to sell such information to third parties,
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not to obtain content in any other way than is permitted when using VOYDPlay or the Service, which means that circumvention of copying restrictions, downloading, copying, distribution and use of other users' content outside of VOYD Play is to be considered as unauthorized unless the owner of the content granted the use,
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not to copy, reproduce, distribute, send, display, sell, license or use another user's or VOYD's content without the written consent of the owner of the content or other rights holders, and not to violate applicable laws and regulations.
As a viewer, you understand that you can primarily access content made available on VOYD Play in the country where you registered your user account, and only in geographic locations where VOYD provides the Service and has licensed the content in question. Available content varies by geographic location and will occasionally change.
As a viewer, you further understand that, during your subscription, you are granted a limited, non-exclusive and non-transferable right to access VOYD Play, the Service and content made available on VOYD Play. Except for this right, no right, title or interest will be transferred to you from VOYD.
4.2 Image quality
As a viewer, you understand that the image quality of content made available on VOYD Play may vary from device to device and may be affected by a number of factors, such as your location, available bandwidth and/or internet speed. Whether or not you can stream in the highest definition depends on your internet connection and the capabilities of your device. All content is available
not available in all formats. You can read more about the requirements for your internet connection here . You are responsible for all internet charges.
4.4 Reporting of content made available
If you perceive that any content on VOYD Play does not meet the promised quality, infringes the rights of a third party, violates applicable law or is offensive, inappropriate, objectionable or illegal, we would like you to report this to VOYD as soon as possible.
5. SUBSCRIPTION
VOYD Play is provided by VOYD as a subscription for ongoing monthly payment " The Fee ". The subscription will continue until it is terminated.
In order to use the Service, you must have access to the internet and a device from which you can play content made available on VOYD Play, as well as pay the Fee. You can choose to pay the Fee via the payment method(s) that VOYD provides at any time for VOYD Play. Unless you cancel your subscription before your billing date, you agree that the membership fee for the next billing period will be charged to your payment method (read more in section 6 below).
As a viewer, you understand that VOYD assumes no responsibility for such payment method or for any losses due to unauthorized use of your debit card, credit card or other means of payment provided by a third party in connection with your use of the Service. In the event of any conflict between the provisions of these Terms and a third party's terms of use, these Terms shall govern between you and VOYD.
VOYD may offer several different types of subscriptions that may be subject to different conditions and restrictions. If special terms apply to a subscription, the special terms will be displayed when you sign up for the subscription or in other information made available to you. You can find specific information about your particular subscription via your user account in the menu.
From time to time, VOYD may offer special promotional offers, subscriptions or memberships (“ Offers ”). VOYD determines in its sole discretion who is eligible for an Offer, and VOYD reserves the right to cancel an Offer and freeze the user account registered under an Offer if VOYD determines that you are not eligible. VOYD can use e.g. the device number, payment method or email address used with an existing or recently terminated user account to determine your eligibility for an Offer. Eligibility requirements and other restrictions and conditions will appear when you register for the Offer or in other communications made available to you.
You have access to the content available on VOYD Play as long as you have an active subscription. As a viewer, you understand that the content available on VOYD Play varies and may be changed or removed by VOYD without notice.
6. BILLING AND TERMINATION
The fee is charged monthly via the payment method(s) you selected on the specified payment date. In some cases, the payment date may change, for example if your payment method could not be confirmed, when you change subscriptions or if your paid subscription started on a date that is not in a particular month. You can see your next payment date by logging in and going to "My Account".
To use VOYD Play, you must select one or more payment methods. The payment methods are provided by a payment service provider. In order to use the payment methods, you may need to agree to the payment service provider's own terms and conditions. You agree that we charge the payment method that you have selected and that is linked to your user account to complete the payment of the Fee. You are responsible for all unpaid Fees. If a Fee cannot be paid due to the expiration of your chosen payment method, insufficient funds or otherwise, and you do not terminate your account, VOYD may suspend access to VOYD Play until we receive payment of the Fee.
You can cancel your subscription at any time by logging in and going to "My Account". If you terminate your subscription, you will have continued access to the Service and VOYD Play until the end of your billing period. After that, your user account will be closed automatically. Payments already made are non-refundable and VOYD does not provide refunds or credits for started subscription periods. You can see when your subscription ends and you no longer have access to the content by logging in and going to "My Account".
VOYD reserves the right to change VOYD's subscription solutions and to change the Fee. All price changes and changes to your subscription will take effect no earlier than 30 days after you are informed of this. If you do not want to accept the price change or the change to your subscription, you can cancel your subscription before the changes take effect.
In the event that you violate any of the Terms of this Agreement, VOYD has the right to terminate the Agreement with you and deny you continued access to the Service and/or VOYD Play. VOYD may also terminate the Agreement if changes in legislation make it illegal for VOYD to provide the Service and/or VOYD Play, or if the Service and/or VOYD Play is no longer commercially viable.
7. RIGHT OF WITHDRAWAL
These Terms do not limit your right to consumer protection under mandatory legislation in the country where you are domiciled. In Sweden, there is a statutory cooling-off period of 14 days according to the Act (2005:59) on distance contracts and contracts outside business premises. If you cancel your purchase, you may become liable to pay VOYD for the part of the Service that you have already acquired at the time you notify VOYD that you wish to exercise your right of cancellation.
To exercise your right of withdrawal, you can email us at support@voyd.tv or use the Swedish Consumer Agency's withdrawal form, which you can find:
8. COMPLAINT
We always strive to ensure that our customers are satisfied with the Service. If you are dissatisfied, please contact us at support@voyd.tv and we will do our best to resolve the situation. You can also contact the Allmänna Reclamationsnämnden (ARN):
General Complaints Board Box 174
101 23 Stockholm
or to the European Commission's online dispute resolution platform: http://ec.europa.eu/odr. We do not undertake to participate in alternative dispute resolution procedures or to comply with alternatives
dispute resolution procedure announced decision, but will take a position on this issue in the event of a dispute/announced decision.
9. INDEMNIFICATION
As a viewer, you agree to indemnify VOYD against all demands and claims that may be made against VOYD as a result of your violation of these Terms or applicable law.
10. CHANGES TO THE SERVICE AND/OR VOYD PLAY
VOYD works continuously to update the Service and VOYD Play to create the optimal user experience. VOYD may change the Service and/or VOYD Play over time. VOYD may also temporarily or permanently and without prior notice cease to provide VOYD Play and thereby terminate your account.
11. WARRANTIES
VOYD provides the Service and VOYD Play without guarantees. However, the provisions of these Terms and Conditions do not limit your rights in current consumer legislation.
The Service and VOYD Play are provided "as is". This means that VOYD does not guarantee that the Service and/or VOYD Play will function in accordance with your expectations or without errors and defects. VOYD also does not guarantee that the information made available within the framework of the Service and VOYD Play is correct or reliable.
12. LIMITATIONS OF LIABILITY
VOYD is not responsible for indirect damages arising in connection with your use of the Service and/or VOYD Play.
VOYD is not responsible for errors and deficiencies in the Service and/or VOYD Play that are beyond VOYD's control. VOYD is also not responsible for content that disappears, is removed or distorted within the framework of the Service and/or VOYD Play.
The Service and VOYD Play may contain links to other websites that are not owned or controlled by VOYD. VOYD is not responsible for the content of such websites. VOYD is also not responsible for any loss or damage you may suffer as a result of the content of such external websites or other sources.
13. PERSONAL DATA MANAGEMENT
As a personal data controller, VOYD will process uploaded information and certain other personal data that you provide when using VOYD Play. Before using VOYD Play, you will therefore be asked to confirm that you have read VOYD's privacy policy, which can be read here . VOYD's privacy policy contains information on how VOYD will process the personal data provided for the use of VOYD Play.
14. COOKIES
VOYD Play uses cookies. The use of cookies on VOYD Play appears from VOYD's
cookie policy which you can find here .
15. ASSIGNMENT
Your obligations and rights under these Terms and Conditions cannot be transferred to another user. However, VOYD has the right to transfer these Terms and accompanying rights without your consent.
16. INVALIDITY
If the Terms or part thereof is held to be invalid or unenforceable, the Terms shall be limited, modified or severed to the extent necessary to remove such invalidity so that the remaining parts of the Terms remain valid and enforceable.
17. CONTACT
Contact us at support@voyd.tv if you are dissatisfied with the Service and/or VOYD Play or otherwise have questions regarding the Service or VOYD Play.
18. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be applied and interpreted in accordance with applicable law, which is usually the law of the country in which you are domiciled. The competent general court shall finally resolve all disputes that arise due to these Terms and Conditions. VOYD reserves the right to apply for interim relief or to initiate other types of legal action, including in other jurisdictions.
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